Ticket Delivery Policy

1. Introduction

Hey Cities values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, and services.

By accessing or using Hey Cities, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: name, email address, phone number, billing address, payment details.

• Account Information: login credentials, purchase history, saved preferences.

• Technical Information: IP address, browser type, device information, operating system.

• Usage Data: pages visited, time spent, clicks, referral sources.

• Location Data: if you enable geolocation services on our platform.

3. How We Use Your Information

We process your personal information for purposes including:

• To complete and manage your ticket purchases.

• To deliver digital tickets and confirmations.

• To provide customer support and handle refund/cancellation requests.

• To improve our website, apps, and user experience.

• To prevent fraud, unauthorized transactions, and security breaches.

• To send service updates, order notifications, and — with your consent — marketing communications.

4. Legal Bases for Processing (GDPR/LGPD)

If you are located in the EU, UK, or Brazil, we rely on the following legal bases to process your personal data:

• Contract: to fulfill our obligations when you purchase a ticket.

• Consent: for optional services such as newsletters or marketing.

• Legal Obligation: when required by law (e.g., tax records).

• Legitimate Interest: to prevent fraud, improve our services, and ensure platform security.

5. Sharing of Information

We may share your data with:

• Organizers: to allow them to validate tickets and manage entry.

• Payment Processors: to complete transactions securely.

• Service Providers: IT, analytics, and support vendors under confidentiality agreements.

• Authorities: when required to comply with legal obligations or enforce our Terms & Conditions.

We do not sell your personal information to third parties.

6. International Data Transfers

Your information may be transferred and processed outside your country of residence, including in the United States. We use appropriate safeguards (such as Standard Contractual Clauses under GDPR) to protect your data.

7. Data Retention

• We retain personal data only as long as necessary to fulfill the purposes for which it was collected.

• Transaction records may be kept for up to 7 years to comply with financial and legal obligations.

• When no longer required, we securely delete or anonymize your data.

8. Cookies & Tracking Technologies

• Hey Cities uses cookies, pixels, and similar technologies to improve user experience, analyze traffic, and deliver personalized content.

• You can manage cookie preferences through your browser settings.

9. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA, LGPD), you may have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your data (“right to be forgotten”).

• Restrict or object to processing.

• Request portability of your data.

• Opt out of marketing communications at any time.

To exercise these rights, contact us at contact@heycities.com.

10. Data Security

We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your information. However, no method of transmission or storage is 100% secure.

11. Children’s Privacy

Hey Cities does not knowingly collect personal data from children under 13 (or under 16 in the EU) without parental consent. If we discover such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website.

13. Contact Information

For questions about this Privacy Policy or data practices, please contact:

Hey Cities Inc.

Email: contact@citiesentertainment.com

Address: 30 SW 1st Street, Miami FL 33130