Cancellation Policy

1. Customer-Initiated Cancellations

• Once a ticket is purchased, customers may not cancel, exchange, or return their ticket.

• All sales are non-refundable except as provided in our Refund Policy.

2. Organizer-Initiated Cancellations

• If the Organizer cancels the event, Hey Cities will notify customers as soon as possible via the email address provided during checkout.

• In such cases, refunds will be processed according to the [Refund Policy].

3. Rescheduled Events

• Tickets for rescheduled events remain valid.

• Customers unable to attend the new date may request a refund within 7 business days of receiving notice, subject to the Organizer’s refund rules.

4. Force Majeure

• Neither Hey Cities nor the Organizer shall be held responsible for cancellations caused by circumstances beyond reasonable control, including but not limited to natural disasters, government restrictions, strikes, or pandemics.

• In such cases, refunds may be determined at the Organizer’s discretion.

5. Customer Responsibility

• Customers are responsible for verifying event details (date, time, location) before purchasing.

• Hey Cities will not issue refunds or cancellations due to scheduling conflicts, transportation issues, or personal circumstances.

6. Contact Information

For cancellation inquiries, please contact:

Hey Cities Inc.

Email: contact@citiesentertainment.com